The Brazos bankruptcy settlement required Brazos to create a hardship fund to help qualifying members mitigate the impact of the financing rider. Tri-County Electric Co-op has kept members informed throughout the bankruptcy proceedings online at **************************** and in the monthly *********op Power magazine. Once established, additional information will be available on Tri-County Electric Co-op's website. Beginning March 1, 2023, Tri-County Electric Cooperative will have power supply freedom to purchase power from another provider projected to save members millions of dollars in power costs per year. In addition to the higher usage, a Brazos Financing Rider line item was recently added to cover the final cost of Tri-County's portion of Winter Storm Uri costs related to the Brazos Electric Cooperative bankruptcy. Tri-County Electric Cooperative members are seeing increased electric usage this winter due to colder temperatures resulting in increased bill amounts. Thank you for the opportunity to respond to this complaint. Tri County did not provide any supporting documentation that their By-Laws or Procedures on returned payments force the customer or consumer to repay that amount of the returned payment or an amount that is not owed on the account. In business, a returned payment will cost a fee or fine, not $12,000 or some amount that is not actually due. If my payment was returned or rejected, then only the monthly balance of $319.88 is owed, not $12,000. There was not an amount of $12,000 owed when I mailed the payment of $12,000 to Tri County, I was simply paying ahead.
#AUTO PAY TRI COUNTY EMC FULL#
My account balance is paid in full every month via Auto Draft from my ***** Fargo account and there is no outstanding balance. They then stated if I do not submit the $12,000 payment to them by Apthat my service would be disconnected and reconnect charges may apply. I then received a Termination Notice from Tri County on Apstating that my payment had reversed and that I must pay $12,000 to Tri County immediately or my service would be interrupted. I received a statement in the mail from Tri-County that the payment of $12,000 was accepted and credited to our account. The payment was accepted and applied to our electric account. I mailed a payment for $12000 to Tri County Electric Cooperative, **** on April 2, 2023. Please just turn this on with what you have or come to my home and I will give you the lease document for you to upload however you wish. Tri County said they also called twice which they did not. This is very difficult for a 78 yr old, blind resident going into an assisted living facility.
There is an office where we would have to use an iPad. We asked if there was a place we could bring the lease agreement to and there is not. We immediately filled out the paperwork again and sent another page of the lease agreement but this agreement has 50 pages. My daughter called them again for me and the agent said they were going to turn my electricity off. I received an email yesterday saying my info was incomplete. While talking to the agent on the phone, they said to send one page of the lease agreement and that should be fine which I did. I initially filled out for my electricity around July 7th. It's difficult for me to fill out a lot of paperwork.
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